Farm Bureau Insurance

Electronic Signature Software - Farm Bureau Insurance Success Story

Electronic Signature Software - Farm Bureau

Farm Bureau Insurance Finds AssureSign Electronic Signature Technology an Efficient Tool for Signing Business Electronically

Situation
Farm Bureau Insurance companies generally provide a complete portfolio of services which include property & casualty insurance, life insurance, annuities, and mutual funds to individuals and corporations in specific states or regions of the country.

Western Computer Services, Inc. (WCSI) is a Software-as-a-Service (SaaS) provider of policy management, and claims management for a growing list of Farm Bureau Insurance companies.

In general, Farm Bureau Insurance markets insurance products to business and consumers in some of the most rural areas of the United States. A significant challenge to serving these regions is securing the business after a quote has been given to a potential customer; most consumers don’t have fax machines, and travel in many parts of these regions, for both the customer and the agent, can be quite time consuming and cumbersome.

Solution
In December 2009, WCSI leveraged AssureSign’s web-services to embed electronic signatures into their insurance application, for seamless integration into their existing business processes. Applications are routed to the insured’s email for signature or in the agent’s office and the signed document triggers policy creation and delivery to underwriting and imaging for archival.

Benefits
Implementing AssureSign Web-based electronic signatures greatly helped WCSI’s customers and their agents with the customer acquisition process. The sales process has become much more timely and efficient, and the costs associated with faxing and mailing documents has been eliminated.

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