Electronic Signature Solution Improves Customer Experience
Orlando, Fla., February 20, 2012 – AssureSign LLC, a leading provider of electronic signature software, today announced that it has gained the Anaheim Ducks as its first National Hockey League user. The Ducks implemented AssureSign to streamline their sales process.
The Ducks leveraged AssureSign electronic signature software to speed up the season ticket renewal and sign up process. Using the AssureSign solution enables representatives to instantly send a copy of the invoice and agreement for a season package to a fan instead of mailing it out and waiting for it to be returned. This has cut the process from days to hours, and reduced the efforts required to get the documents into the hands of ticket holders and returned. The turnaround time for customers has been reduced, as they can immediately fill out the form upon receipt, while still on the phone with the representative and sign and submit it right away.
Additionally, the processing time for representatives has been reduced. Since the entire AssureSign Electronic Signature Process is tracked digitally, users have a complete forensic audit trail of the delivery and signing process. This enables users to know exactly when documents are received, when they are signed, and who has or has not signed them, providing users with complete control over the signing process, enabling them to move on to the next customer.
“Implementing AssureSign has streamlined our sales process and created a better overall experience for our customers.” said Lisa Johnson, Director of Ticket Sales and Service for the Anaheim Ducks.
About AssureSign LLC
AssureSign LLC is a Silver Depth Managed Microsoft Partner and a leading provider of web-based and on-premise electronic signature software, enabling users to obtain both written and verbal authorizations. AssureSign provides the most integrated and feature-rich APIs available and features a unique, patent-pending technology allowing for the execution of any document with forensically identifiable, biometric signatures or typed ‘certified’ signatures. AssureSign is a highly secure and flexible “cloud computing” application, and the only e-signature provider with a four year track record of providing customers with 99.99% uptime in a multi-site data center with SSAE 16 (formerly SAS 70) Type II certification extending to all aspects of the enterprise. Using the standards-based DocumentNOW® and DocumentTRAK™ integration tools, AssureSign can easily integrate with existing business processes within any enterprise, regardless of size. AssureSign’s experience extends over 11 years and comprises more than 150 million unique signature events. AssureSign customers consistently experience dramatic cost savings, as well as significant reduction in the time to execute documents. For more information visit www.assuresign.com or follow AssureSign on Twitter at www.twitter.com/assuresign.