Delivering an ROI is the goal with any new business investment. Unfortunately, sometimes enterprises fail to recognize the true ROI potential that acquired integrations and systems can offer their business.
Consider the utilization of Salesforce for example. Companies utilize this CRM as an effective tool to collect and store customer data. However, some businesses fail to capitalize on the CRM’s true maximum potential. Salesforce offers customization features, such as integrations, applications, custom linking, and page layout optimization that often go untapped. As a result, organizations fail to reap full earning potential, leading some organizations to seek assistance, like hiring a consultant that can bridge and maximize their use of Salesforce.
Maximizing the utilization, and reaping an ROI from your eSignature solution is no different than maximizing your use of Salesforce (or Dynamics 365 for you Microsoft fans). Although every industry can benefit from adopting an electronic signature platform, it’s the companies that find their unique use-cases who will reap the most benefit, equip their team to work the most efficiently and receive the largest return on their original investment.
Because no two organizations are the same, discovering additional use cases for your eSignature solution can often be as unique as the business itself. With this in mind, we crafted a step by step guide for finding your business’ unique eSignature use cases!
Common Industry Use Cases for Electronic Signatures
Let’s first begin by highlighting some of the universal eSignature use cases within your industry—this will be a great starting point for the creative thinking we’ll dive into later.
So, what are some of the common eSignature use cases among the nation’s largest industries?
- Sales/Purchase Orders and Invoices
- Licensing Agreements
- Company/End-User Agreements
- Acknowledgment statements
- Tax forms
- Class Action Communications
- Retention/Fee Agreements
- Confidentiality Agreements
- Power of Attorney Agreements
- Policy Agreements and Notifications
- Claim Processing Documents
- Policy/Service Renewals
- Account opening and maintenance
- Loan Applications
Your business likely falls into one of these five industries, so you may have already begun brainstorming ways that electronic signatures can be effective for your business. This is a great start to discovering hidden benefits of eSignatures within your organization.
But because we want to help you make the most of your electronic signature venture, let’s look at how you can continue your journey to earning the greatest return on your investment.
Finding Your Unique eSignature Use Cases
How is this done? In her five and a half years at AssureSign, our Director of Client Services, Andrea Schwartz has helped numerous businesses maximize their eSign potential by discovering use cases within their specific business processes. Following a systemic discovery and implementation roadmap has been paramount in her efforts. Here we’ll outline the roadmap Andrea recommends in identifying your business use cases:
Step 1 – Outline: This step looks different depending on the process, workflow, or department you are attempting to outline. Utilizing a Flowchart may be helpful, but make sure to organize your layout in a way that makes sense for your business model.
For this step, focus on mapping out your digital, or potentially digital, business processes:
- Internal document executions
- CRM/DMS integration and document workflows
- Process of interacting with external systems and/or customers
Step 2 – Analyze: Now, using the outline you crafted from step 1, your goal is to find scenarios where implementing an eSignature process can contribute to efficiency and productivity. To find these use cases, ask questions that produce the information you’re looking for. Every business is unique, but these questions will give you a place to start:
- How do your employees interact with your CRM/DMS integration(s)?
- Are signatures part of your document workflow(s)?
- Should signatures be part of your workflow(s)?
- Are internal/department signoffs required?
- How are incoming documents currently processed?
- What are the inefficiencies of this process, workflow, or department?
Don’t forget to include your most valuable resource in this step… your employees! No one is more intimate with your business than you and your staff. Set some time aside to break out the whiteboard and have a 20-minute think tank… they’ll thank you later!
Step 3 – Research: If you’re not sure where to begin with this one- We’ve got you covered! For those new to the eSignature world, our Getting Started with eSignature Technology eBook may be of assistance. Regardless of which eSign vendor you choose, this eGuide showcases how businesses just like you utilize eSignatures, and will help to identify helpful resources as you plan for your implementation.
Step 4 – Redesign: Once you’ve outlined and analyzed your current processes and researched implementation strategies, it’s time to redesign the systems that should be replaced with eSigntures. Again, don’t be afraid to utilize your resources. Ask your employees to help brainstorm ways you can redesign current steps, or better yet, ask a business that successfully implemented electronic signatures within their organization.
Implementing eSignature Use Cases
You should have by now, identified unique use cases for implementing electronic signatures within your organization. Congrats! Whether you are new to eSignatures, or looking to make the switch to a new vendor, be sure to check out our free eBook to help you with your next steps: Planning your eSignature implementation: